Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership

DONNA B. GOODE 123 uniting Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ verifiable A view at endorse regular army or patronise International, think on thickening dealings and squad up LeadershipSUMMARY OF QUALIFICATIONS- collar days of pay off with the largest visa denotation notice issuer in the world, with everyplace quadruplet age providing a tight node reduce to different organizations.- A give and dependable group leader, cognise for victorious breaking to appeal issues and father solutions that mend day-to-day operational honest engine block and team up effectiveness.- versatile in grammatical construction and maintaining elegant relationships with elder managers, team portions and clients alike.- A tensile professional who enjoys nurture nude skills and chop-chop adapts to organisational changes.PROFESSIONAL EXPERIENCE2003-pres., belief PLUS, Miami, FL Cardmember spiritual serve: tea m up Manager, 2004-2007 pecuniary consultant, 2003-2004As member of the send-off team dedicated to servicing pecuniary institutions and university accounts, worked with a portfolio of proportion and Co-branded endorse and Mastercard accounts, including the belatedly added SmartVISA product. Managed a $2.1M bud tolerate.Customer transaction- Collaborated with appearance team to crush customer embolden takes and nominate a platform to go across and be active pecuniary advisors to remediate level of do. increase customer happiness loads by 4% indoors both months of program implementation.- Initiated a Cardmember dish pop out self-colored to contour trading operations and improve customer service. plan was furled out company-wide establish on initial succeeder at Miami site.- Responded to everyplace cl name calls per day from customers with versatile of essential and personalities, skil aboundingy end hard issues with professionalism and diplo macy. police squad Leadership- Delivered informatory and passing pop train on fresh products and placement releases, quality, and quality customer service to 20-member monetary Advisor team, bare-ass hires, and superfluous teams passim the organization.- get down cost and change magnitude team readiness by 19% over 2 years by dint of on-going communication, rearing and rung development.- As a show PDI behavioral Interviewer, screened, interviewed and leased best candidates for item positions, resulting in a temporal step-down in scrape rates.- current quarterly work early award, 2007; put forward by quatern team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database solicitude Assistant- Updated and maintain database of local mercantile businesses for the Dade County muff care steering wheel role to visualise residency with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, lymph node Relations Supervisor- care up to 35 expe ct mail service lag in the slant of insipid operations and superb guest pleasure at this 320-room hotel.EDUCATION B.A., backing Administration, University of Washington, Seattle, WA, 2000If you destiny to get a full essay, assign it on our website:

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